Shipping and Freight Policy

IMER USA Direct Shipping and Freight Policy -  Effective 10/22/21  Updated 1/1/2022

Here at the start of 2022 we find ourselves in unprecedented times with regards to shipping due to the impact of Covid, the huge increases in shipping volume  and to the shortage of truck drivers nationwide. These factors have led to a huge increase in freight costs as well longer delivery times. Due to the financial impact of these skyrocketing freight costs, IMER USA Direct has had to make changes to its "Free Shipping". We cannot absorb all freight costs and lose money on orders. We appreciate your understanding in this situation. 

The details of the 2022 shipping policy are below: 

Policy 1 - Free Shipping

Any order over $750.00 qualifies for free shipping with the following exceptions listed below: 

Policy 2 - Shipping Costs exceeding $1000.00 on orders over $15,000,00

Any order where the shipping exceeds $1000, which is large equipment weighing over 1000lbs, will be subject to a freight surcharge.  IMER USA Direct will pay 100% of shipping costs up to $1000.00.  Any remaining shipping charges on the order exceeding $1000.00 will be split in a 60/40 percentage ratio.  IMER USA Direct will pay 60% of the balance and the Customer will pay 40% of the balance above the first $1000.00 in freight charges.  This payment must be made before shipment.  If the customer is unwilling to pay the additional shipping charges the order will be refunded. 

Example:  Total shipping cost is $2000.00

           IMER USA Direct Pays $1000.00 Plus $600 of remaining $1000.00 balance

           Customer pays $400.00 of $1000.00 balance over initial $1000.00 

Policy 3 - Shipping Costs exceeding $1000.00 on orders $10,000.00 to $15,000,00

Any order where the shipping exceeds $1000, which is large equipment weighing over 1000lbs, will be subject to a freight surcharge.  IMER USA Direct will pay 100% of shipping costs up to $1000.00.  Any remaining shipping charges on the order exceeding $1000.00 will be split in a 50/50 percentage ratio.  IMER USA Direct will pay 50% of the balance and the Customer will pay 50% of the balance above the first $1000.00 in freight charges. This payment must be made before shipment. If the customer is unwilling to pay the additional shipping charges the order will be refunded. 

Example:  Total shipping cost is $2000.00

           IMER USA Direct Pays $1000.00 Plus $500 of remaining $1000.00 balance

           Customer pays $500.00 of $1000.00 balance over initial $1000.00 

 Policy 4 -Shipping Costs exceeding $1000.00 on orders $5000.00 to $10,000.00 

Any order where the shipping exceeds $1000, which is large equipment weighing over 1000lbs, will be subject to a freight surcharge.  IMER USA Direct will pay 100% of shipping costs up to $1000.00.  Any remaining shipping charges on the order exceeding $1000.00 will be split in a 25/75 percentage ratio.  IMER USA Direct will pay 25% of the balance and the Customer will pay 75% of the balance above the first $1000.00 in freight charges. This payment must be made before shipment.  If the customer is unwilling to pay the additional shipping charges the order will be refunded. 

Example:  Total shipping cost is $2000.00

           IMER USA Direct Pays $1000.00 Plus $250 of remaining $1000.00 balance

           Customer pays $750.00 of $1000.00 balance over initial $1000.00 

Policy 5 - Shipping Costs exceeding $1000.00 for orders under $5000.00

Any order where the shipping exceeds $1000, which is likely large equipment weighing over 1000lbs, will be subject to a freight surcharge.  IMER USA Direct will pay 100% of shipping costs up to $1000.00.  Any remaining shipping charges on the order exceeding $1000.00 limit will need to be paid by the Customer before the order is shipped. If the customer is unwilling to pay the additional shipping charges the order will be refunded.