Equipment and Parts Return Policy

What is the IMER USA Direct return policy?   (effective 7/1/21)

Returns and refunds of IMER Equipment and Parts are usually handled on an individual customer basis since return circumstances are not always identical and our current return rate is BELOW a 1/4%. 

RULE # 1 - Make sure you are selecting the proper item before your purchase.

RULE # 2 - If you are not sure, call, text, or email us and ask questions before you purchase. 

For sales made by IMER USA Direct there are 3 categories of returns which are shown below. The amount of a refund is determined by which category the return request falls into below and is for NEW - UNUSED Parts and Equipment Only.  USED Equipment or Parts are not eligible for a return unless there are special circumstances. 

  1.  Equipment Returns - IMER Group Warehouse - Southlake, TX
  2.  Stock Parts Returns - IMERUSA Direct Warehouse - West Haven, CT 
  3.  Warehouse Parts Returns. - IMER Group Warehouse - Southlake, Texas

The general return policy for the IMER Group Corp Main Warehouse in Southlake Texas is return shipping prepaid by the customer and a 20% restocking fee deducted from the refund amount if the return is within 120 days from the date of delivery. There are no returns available to the IMER Group Warehouse after 120 days. This policy can be verified at the link below.

Returns - IMER Group | USA (   

( this Policy applies to authorized IMER Group Dealers who are accepting a return from a customer. IMER Products must be retuned thru the IMER Dealer from whom it was purchased. 

As an authorized IMER Group Dealer, it is necessary for IMER USA Direct to follow the exact same policy as the IMER Group Corp Office in Southlake Texas.   

IMER USA Direct Policy regarding shipping

If you are returning an item that was sent to you freight prepaid by IMER USA Direct, you are responsible for that freight cost and it will be deducted from the refund amount. 

If you paid the freight or shipping to receive your item then that shipping cost will not be deducted from the refund amount but will not be included in the refund amount. 

IMER USA Direct Policy regarding length of time to return 

IMER USA Direct will do our best to work with each customer and with their individual situation to reach a speedy resolution to their return request.  However IMER USA Direct cannot deviate from the IMER Group policy.  To get a refund less the 20% Re Stocking Fee charged by the IMER Group, the customer must pay the return shipping cost back to the IMER Warehouse in Southlake Texas and have the item arrive within 120 days from the date of delivery to them.  Returns are not allowed after 120 days from receipt of Item. 

How refunds are issued by IMER USA Direct:

Once the IMER equipment or part is returned undamaged and in new condition then, and only then, will a refund will be issued for the calculated dollar amount.

Credit Card Purchases. 

If you paid by credit card depending on the dollar amount and the circumstances the refund could  be sent back onto your card.  This can take 3 to 5 days and we are not responsible for that time frame delay as it is determined by the credit card processing company.  It is possible you will be refund by cashiers check depending on the circumstances of the return. 

Payment by Check or Wire Transfer

If you paid by check or wire transfer, a cashiers check for the refund amount will be issued and sent by USPS Priority Mail to your designated address.   

We appreciate your understanding for the return policy rules and strive to give the best customer service possible.