IMER Group WARRANTY
Please read below for an explanation of the IMER Group Factory Warranty. This warranty applies to all new IMER Parts and Equipment sold by IMER USA Direct. All warranty issue's and claims must be handled directly with the IMER Group Office and Service Dept. in Southlake Texas. Call 800-275-5463
WARRANTY & LIABILITY POLICY
LIMITED WARRANTY & LIMITATION OF LIABILITY
IMER Group | USA warrants its products to be free of defects in material or workmanship for:
ONE YEAR FROM END USER’S DATE OF PURCHASE
The warranty period begins on the date of purchase by the End User of the product. All warranty is based on the following limited warranty terms and conditions, including the disclaimer of implied warranties and consequential damages.
IMER Group | USA’s obligation and liability under this warranty is limited to repairing or replacing parts if, after IMER Group | USA’s inspection, there is determined to be a defect in material or workmanship. IMER Group | USA reserves the right to repair or replace.
If IMER Group | USA chooses to replace the part, it will be at no cost to the customer and will be made available to the IMER Group | USA Dealer from whom the End User purchased the product or an Authorized Service Provider.
Replacement or repair parts, installed in the product, are warranted only for the remainder of the warranty period of the product as though they were the original parts.
IMER Group | USA does not warranty engines or batteries. Engine warranty claims should be made directly to an authorized factory service center for the particular engine manufacturer. Batteries are not warranted due to unknown treatment during transport, etc, and any battery claims should be directed to the battery manufacturer.
IMER Group | USA’s warranty does not cover the normal maintenance of products or its components (such as engine tune-ups and oil & filter changes). The warranty also does not cover normal wear and tear items (such as belts and consumables).
IMER Group | USA’s warranty will be void if it is determined that the defect resulted from operator abuse, failure to perform normal maintenance on the product, modification to product, alterations or repairs made to the product without the written approval of IMER Group | USA.
Damage to mixing paddles, rotor, and stators or any part of a grout pump that is in contact with mixed cement is not covered under the IMER Group | USA warranty and is deemed as a normal wear item. The life and longevity of the wear items are the responsibility of the End User.
IMER Group | USA will pay shop labor on warranty items at the Imer Shop Labor Rate in existence on the date of the warranty claim. An IMER Group | USA labor chart will determine the time allowed to complete a repair and will govern the shop labor hours that will be allowed.
IMER Group | USA will pay freight on warranty replacement parts at standard ground rates. No warranty replacement parts will be shipped air freight at the expense of IMER Group | USA. IMER Group | USA only pays outbound freight charges when sending warranty replacement parts to the customer via ground service. IMER Group | USA does not pay any inbound freight. However, if IMER Group | USA determines this to be a warranted item, only then will IMER Group | USA reimburse the customer for inbound freight at standard ground rates.
IMER Group | USA WARRANTY POLICY WILL NOT COVER THE FOLLOWING: TAXES; SHOP SUPPLIES; ENVIRONMENTAL SURCHARGES; AIR FREIGHT; TRAVEL TIME; LOSS OF TIME; INCONVENIENCE; LOSS OF RENTAL REVENUE; RENTAL COSTS OF EQUIPMENT USED TO REPLACE THE PRODUCT BEING REPAIRED; LOSS OF USE OF THE PRODUCT; COMMERCIAL LOSS; OR ANY OTHER CHARGES WHATSOEVER OR ANY LIABILITIES FOR DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE OR DELAY.
IMER Group | USA MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED. THIS LIMITED WARRANTY IS IN LIEU OF THE WARRANTY OF MERCHANTABILITY AND FITNESS. THERE ARE NO OTHER WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THIS DOCUMENT.
No IMER Group | USA employee or representative is authorized to change this warranty in any way or grant any other warranty unless such change is made in writing and signed by an officer of IMER Group | USA.